Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased products. After one year, license keys may be renewed at a 25% discount from the purchase price of a new license.
Updates are included for free for one year. If you have a valid and active license key updates will be delivered automatically from the WordPress dashboard. Updates can also be downloaded from your account page.
Support for purchased products is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, purchase Priority Support access, or purchase a new license for the extension you wish to get support for.
Before requesting a refund, you must give us the opportunity to try and help solve any problems by opening a support ticket. If you have problems getting our products to work as advertised, with our support assistance, we’re happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given.
NOTE: We don’t offer a refund if you simply decide not to use purchased products. We take pride in the quality of our products and will do our best to help solve any issues you have, but we also expect you to understand what you are purchasing and why.
Termination of Services
We want to serve you. The chances of us terminating services are extremely low, because we know you’re awesome. If you’re curious how someone else (not awesome, like you) could get us to break up with them, here’s a non-exhaustive list:
- Requests by law enforcement or other government agencies
- Negative or abusive language with our support team
- Nonpayment of any fees owed by you in connection with our products or services
If it came to terminating services, that would mean that you no longer have access to downloads, we’ll deactivate your account, and we will not offer support. In case of termination, we do not offer refunds.
All purchases on this site are subject to US tax law and have exclusive jurisdiction in the state of Texas.